Quick answer: Share your flight number when you book. RAO tracks the inbound and adjusts the chauffeur for delays and early landings. Meet-and-greet means a name-sign welcome in arrivals. Reasonable delay waiting is built into how we run airport transfers — you get a fixed quote, not a meter that punishes traffic alone.
Flights slip. That's normal. What shouldn't be normal is a driver who left because the schedule said 3:10 and you cleared customs at 4:05. Our airport transfer process is built around flight status, not wishful punctuality.
Flight tracking is mandatory for airport jobs
When you book, send the flight number. We monitor the inbound so staging time moves with the aircraft. That protects you on delays and keeps the chauffeur from burning idle time on a gate that hasn't opened.
Meet-and-greet vs curb
Meet-and-greet: chauffeur inside arrivals with your name, luggage help, walk to the car. Best after long-haul, with family, or when you want zero curb negotiation. Curb pickup: you exit and we coordinate the exact pickup point — still on a tracked flight, still a reserved car.
More detail for Pearson logistics lives in our Pearson arrivals guide; Billy Bishop timing is covered in the YTZ transfer guide.
What we ask of you
- Keep your phone on after landing so dispatch can fine-tune the handoff
- Tell us if you're waiting on checked bags or a connecting passenger
- Share any immigration or customs risk on international arrivals
Extreme delays and cancellations
If a flight cancels or slips many hours, contact us (or we'll reach out from dispatch). We'll rebook the chauffeur for the new arrival or the next workable window. The goal is simple: you still have a professional car when you need it.
Book with flight details on the Airport Transfer page or request a quote now.
Frequently asked
Do I pay extra if my flight is an hour late?
Reasonable delay waiting is part of how we run airport transfers when we are tracking your flight. Extreme delays are handled by dispatch — we'll communicate options so you're never left without a car.
What is meet-and-greet?
Your chauffeur waits inside the arrivals area with a name sign, helps with luggage, and escorts you to the vehicle. Request it when you book.
What if I land early?
Flight tracking catches early arrivals too. We aim to have the chauffeur ready when you clear arrivals — not stuck on the original schedule.
Does this apply to both Pearson and Billy Bishop?
Yes. The same flight-tracking approach covers YYZ and YTZ transfers.